Straight answers
Can't find yours? Call Call us or email [email protected].
Pricing & the fee
Is there really no monthly subscription?
Yes. You pay a one-time onboarding fee (Basic $499, Pro $899, Elite $1,299; Enterprise custom), then a small fee per invoice. If you're not invoicing, you're not paying.
How much is the per-invoice fee?
$0.79 on Basic, $0.69 on Pro, $0.49 on Elite and Enterprise.
Who pays the fee?
You decide. By default it's added to your customer's invoice as a "Service Mgt Fee" line, so it nets out to $0 for you. You can split it or absorb it, per customer or per job. See how the fee works →
Does the fee apply to every invoice?
Yes. CrewForge bills it on every invoice you send, however you choose to show it.
What if a customer doesn't pay their invoice?
The fee for that invoice is still billed. With the default setting it's on their invoice, so you recover it when they pay.
How am I billed?
One charge a month to your card on file, for the fees on every invoice you sent that month.
Why a one-time onboarding fee?
It covers setup and access to your plan, so there's no subscription to raise on you later.
Can prices change?
We give 30 days' notice before any fee change.
Do I need a credit card for the trial?
No.
Trial & setup
What happens after the 30-day trial?
Nothing is charged automatically. Pick a plan to keep going; otherwise access pauses.
Can you import my data?
Yes. Customers and job history from ServiceTitan, Housecall Pro, Jobber, RazorSync, FieldEdge, ServiceFusion or any clean CSV, with help mapping the fields.
How long does setup take?
Signing up takes about 30 seconds.
Do you help me get set up?
Yes: book a demo or give us a call (the number is at the top of every page).
Your crew
How many users can I add?
Unlimited, on every plan. No per-tech charges.
Do my techs need an app from the app store?
No. CrewForge installs on any phone from the browser.
Does it work without signal?
Partly. With no signal, techs can open jobs they've already loaded, start a job, add notes, add or remove parts, and submit to QuickBooks. It all syncs when they're back online. Clocking in, photos, checklists, completing a job and taking payments need a connection.
Can I control what each person sees?
Yes, with team roles. You can also switch off features you don't use in Settings → Menu, and nothing is deleted.
Payments & accounting
Does it work with QuickBooks?
Yes. Two-way sync is on every plan.
Can customers pay by card?
Yes, through payment links and QR codes. Card processing fees are separate.
Does it calculate sales tax?
It estimates tax by ZIP code. You're responsible for checking and filing the final amounts.
Data & security
Who owns my data?
You do. We don't sell your data.
How is my data protected?
TLS encryption in transit, hashed passwords, encrypted stored credentials (such as QuickBooks tokens), role-based access and tenant isolation. Automatic backups. See security details →
Support
How do I get help?
Ask the built-in AI Help Center (plain-English, step-by-step answers), email [email protected], or give us a call. Elite includes priority human support.