What happens at the end of the 30-day trial?
We never charge automatically. Pick a plan and pay the one-time onboarding fee to keep going. If you don't, access to your workspace pauses.
Is CrewForge hosted, or do I install it?
It's hosted. Log in from any browser, and your techs can install it on their phone's home screen, no app store needed. Updates, backups and maintenance are included. The per-invoice fee is what pays for hosting and support.
What does the one-time fee cover?
Onboarding and access to your plan's features, with no subscription. To upgrade later, you pay the difference between plans.
Does the fee apply to every invoice?
Yes. CrewForge bills the fee on every invoice you send, whether you pass it on, split it or absorb it.
What if a customer doesn't pay their invoice?
The fee for that invoice is still billed. With the default setting, the fee is on your customer's invoice, so you recover it when they pay.
Can I choose who pays, per customer?
Yes (Pro and up). Pass it on, cap it after a set number of invoices a month, or exempt a customer. Exempt customers don't see the fee, and you cover it.
What about card payments?
Customers can pay by card through payment links and QR codes. Card processing fees are separate. The Service Mgt Fee isn't a card surcharge: it's the same no matter how your customer pays.
Does it work with QuickBooks?
Yes. Two-way sync is on every plan: customers, price lists and invoices go to QuickBooks, and payment status comes back.
Can you import my data?
Yes. Customers and job history from ServiceTitan, Housecall Pro, Jobber, RazorSync, FieldEdge, ServiceFusion or any clean CSV. Send us the export and we'll help map the fields.
Can prices change?
We give 30 days' notice before any change to fees.
Is CrewForge available in Canada?
Yes, CrewForge is available to US and Canadian businesses.
Is the fee legal to show on my invoices?
It appears as its own clearly labeled line, it's the same for every payment method, and you can split or absorb it. Rules on fees vary by state and province, so check with your accountant how to show it in your area.