1. Acceptance of Terms

By accessing or using CrewForge (\"the Service\"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all users of the Service, including business owners, administrators, and technicians.

2. Description of Service

CrewForge provides field service management software that enables businesses to manage jobs, dispatch technicians, track work orders, and invoice customers. The Service is provided \"as is\" and may be updated, modified, or discontinued at any time without prior notice.

3. Account Registration and Security

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your team members comply with these terms

4. Acceptable Use

You agree NOT to:

Use the Service for any unlawful purpose
Attempt to gain unauthorized access to other accounts or systems
Interfere with or disrupt the Service or its servers
Upload malicious code, viruses, or harmful data
Resell or redistribute the Service without authorization
Use the Service to send spam or unsolicited communications

5. SMS Messaging Terms

A customer may separately and voluntarily opt in to automated text messages from the service business identified on the quote, delivered through CrewForge. Service-related messages may include scheduling confirmations, appointment reminders, technician status, job-completion updates, and payment updates. Promotional consent is separate and may include review requests, seasonal reminders, special offers, and service follow-ups.

Message frequency varies based on job activity and the customer's selections.
Message and data rates may apply.
Reply HELP for help or STOP to opt out.
Consent is not a condition of purchase or quote approval.
Consent choices are optional, unchecked by default, and recorded separately.

Opt-out requests apply immediately to the applicable mobile number and remain in effect unless the recipient later provides a new affirmative consent. For privacy and data-use details, see the SMS Messaging Privacy section of our Privacy Policy.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of all data you input into the Service. We will not sell your data to third parties. We may use aggregated, anonymized data for improving our Service.

By using the Service, you acknowledge and agree that we may analyze your account data — including job history, revenue, technician performance, and customer information — to generate periodic business insights, performance reports, and recommendations. These reports are derived solely from your own data and are delivered only to your account email. This analysis is performed as part of the Service to help you make better business decisions.

7. Payment and Billing

CrewForge operates on a simple, transparent pricing model:

One-Time Onboarding Fee (tiered): A single payment based on the plan you choose — Basic ($499), Pro ($899), Elite ($1,299), or Enterprise (contact us). This fee grants access to the Service, with unlimited technicians, at your selected tier for as long as your account is in good standing. Onboarding fees are non-refundable except as required by law. You may upgrade tiers at any time by paying the difference.
Per-Invoice Service Mgt Fee: For every invoice you issue through CrewForge, whether or not your customer pays it and however you choose to show the fee, CrewForge charges you a per-invoice fee: Basic $0.79, Pro $0.69, Elite $0.49, Enterprise $0.49. Fees accrue during the calendar month and are billed to your card on file in one monthly charge. By default, CrewForge adds a "Service Mgt Fee" line item of the same amount to your invoice; you may instead split or absorb the fee, per customer or per job. The amount CrewForge bills you is the same in every case. You're responsible for making sure your invoices, including any fee you pass on, comply with the laws that apply to your business and customers.

Customer Fee Policies & Monthly Caps

You may configure a per-customer fee policy in your account settings. Customers set to "Capped" will no longer see the fee on their invoice after reaching the monthly cap (default 5 invoices per calendar month, configurable); your account is still charged the per-invoice fee for your tier. Customers set to "Exempt" will not see the fee on their invoice, and your account is still charged the per-invoice fee for your tier.We reserve the right to modify the default monthly cap threshold with 30 days advance notice.

We reserve the right to modify these fees — including per-invoice rates and onboarding pricing — with 30 days advance notice. Per-invoice fees accrue as jobs are completed (whether submitted to QuickBooks or collected as COD) and are billed monthly in a single charge to your credit card on file. Failure to maintain valid payment information may result in suspension of service features.

8. Customer Obligations – Fee Disclosure

If you pass all or part of the per-invoice fee to your customer, it must appear as a separate, clearly labeled line item (default label: "Service Mgt Fee").

If you choose to absorb the fee, no customer-facing line item is required. CrewForge adds the line item by default; you can change this per customer or per job in your account settings.

9. Sales Tax Calculations

CrewForge may estimate applicable sales tax rates for jobs, quotes, and invoices based on the service address or ZIP code you enter, using third-party tax-rate data. These rates are provided for convenience only, as an estimate, and may not reflect the exact rate, jurisdiction, or special district applicable to a given transaction. Sales tax rules vary by state and locality and change over time.

You are solely responsible for determining, charging, collecting, reporting, and remitting the correct sales, use, and other transaction taxes for your business, and for verifying every tax amount before finalizing a quote or invoice. You are responsible for correctly configuring tax-exempt customers and locations. To the maximum extent permitted by law, CrewForge, Trade Flow Sync, and Hynds AI LLC make no warranty as to the accuracy or completeness of any tax rate and shall not be liable for any under- or over-collection of tax, or for any resulting taxes, penalties, interest, audit costs, or other liabilities.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRADE FLOW SYNC, HYNDS AI LLC, AND THEIR RESPECTIVE AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

11. Indemnification

You agree to indemnify, defend, and hold harmless CrewForge, Hynds AI LLC, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising out of or in any way connected with your access to or use of the Service.

12. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately. You may export your data before termination.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at [email protected].