Question 1

What is Crew Forge?

Accepted Answer

Crew Forge is field service management software built for small crews — plumbers, HVAC techs, electricians, and contractors. It handles job scheduling, dispatching, invoicing, QuickBooks sync, and customer management.

Question 2

How much does Crew Forge cost?

Accepted Answer

There is no monthly subscription. You pay a one-time setup fee ($499 Basic, $899 Pro, or $1,299 Elite) and a small per-invoice fee ($0.79, $0.69, or $0.49 depending on your tier). The per-invoice fee can be passed through to your customers, split, or absorbed — your choice.

Question 3

Can I pass the per-invoice fee to my customers?

Accepted Answer

Yes. You can add the fee as a line item on any invoice, split the cost with the customer, or absorb it entirely. You can even set a different strategy per customer. If you pass it through 100%, your net software cost is essentially zero.

Question 4

Does Crew Forge integrate with QuickBooks?

Accepted Answer

Yes. Crew Forge integrates with QuickBooks Online so you can sync completed jobs as invoices with one click. Line items, customer details, and the FSM fee all transfer automatically — no double entry.

Question 5

Can my technicians use Crew Forge on their phones?

Accepted Answer

Absolutely. Crew Forge is mobile-first and works on any smartphone or tablet. Techs can view assigned jobs, update status, add notes and line items, and capture signatures in the field.

Question 6

Do I still pay if I'm on vacation or have no jobs?

Accepted Answer

No. Unlike traditional FSM software with fixed monthly fees, Crew Forge only charges per invoice. If you don't send any invoices in a month, you pay nothing. No jobs = no cost.